.fcm-launcher{position:fixed;right:18px;bottom:18px;width:56px;height:56px;border-radius:50%;background:#f0b400;box-shadow:0 8px 20px rgba(0,0,0,.25);cursor:pointer;display:flex;align-items:center;justify-content:center;z-index:9999}
.fcm-dot{width:10px;height:10px;background:#fff;border-radius:50%;margin:0 2px;animation:fcm-bounce 1s infinite alternate}
.fcm-dot:nth-child(2){animation-delay:.2s}
@keyframes fcm-bounce{from{transform:translateY(0)}to{transform:translateY(-4px)}}
.fcm-chat{position:fixed;right:18px;bottom:86px;width:340px;max-width:92vw;background:#fff;border-radius:14px;box-shadow:0 12px 34px rgba(0,0,0,.25);overflow:hidden;z-index:10000;font-family:system-ui,-apple-system,Segoe UI,Roboto,Arial}
.fcm-head{background:#f0b400;color:#111;padding:10px 12px;display:flex;align-items:center;justify-content:space-between}
.fcm-title{font-weight:700}
.fcm-close{background:transparent;border:0;font-size:22px;cursor:pointer;color:#111}
.fcm-body{padding:10px;max-height:60vh;overflow:auto}
.fcm-message{background:#f7f7f7;border-radius:10px;padding:8px 10px;margin:6px 0;font-size:14px}
.fcm-bot{background:#f7f1dd}
.fcm-user{background:#e9f5ff;align-self:flex-end}
.fcm-thread{display:flex;flex-direction:column}
.fcm-form .fcm-row{margin:6px 0}
.fcm-form input,.fcm-form textarea{width:100%;border:1px solid #ddd;border-radius:10px;padding:8px}
.fcm-actions{display:flex;gap:8px;align-items:center;margin-top:8px}
.fcm-send{background:#111;color:#fff;border:0;border-radius:10px;padding:8px 12px;cursor:pointer}
.fcm-wa{background:#25D366;color:#111;text-decoration:none;border-radius:10px;padding:8px 12px}
.fcm-consent{font-size:12px;color:#666;margin-top:4px}
@media (max-width:480px){.fcm-chat{right:10px;bottom:76px}}